Last updated: 08.01.2026
This Refund & Cancellation Policy explains how subscription cancellations, renewals and refunds are handled for the Vintage Films streaming platform (the “Service”).
By purchasing a subscription or using the Service, you agree to the terms below.
Vintage Films operates on a recurring subscription basis.
Your subscription will automatically renew at the end of each billing cycle unless cancelled.
Billing cycles may vary depending on the subscription plan (e.g., monthly, quarterly, yearly).
You may cancel your subscription at any time.
To cancel, you can:
manage your subscription through your account settings (if available),
or contact us at: support@nexapp-studio.com
Once cancelled, your subscription remains active until the end of the current billing period.
No further charges will be applied unless you choose to renew.
Refunds are granted in accordance with:
applicable EU consumer regulations, and
fair business practices.
Refunds may be issued in the following cases:
✔ you were charged by mistake
✔ duplicate transactions
✔ technical billing errors
✔ unauthorized transactions (verified case)
Refunds are not typically issued for:
✘ partially used subscription periods
✘ change of mind after access has been granted
✘ lack of usage by the user
✘ inability to access due to device or connectivity issues outside our control
Because the Service provides immediate digital access to its platform and content upon purchase, subscriptions are considered non-refundable once access has been activated, unless required by law or unless an error occurred on our side.
This policy aligns with EU rules for digital content under Directive (EU) 2019/770.
If a free trial or promotional trial is offered:
you will not be billed during the trial period,
unless you cancel before the trial ends,
your subscription will automatically convert into a paid plan.
You will be informed about the renewal terms during purchase.
Before initiating a chargeback through your bank or payment provider, we kindly ask customers to contact us first at:
📩 support@nexapp-studio.com
Most billing issues can be resolved faster through support.
Refunds are not issued for temporary downtime or maintenance, which may occur occasionally in digital services.
We make reasonable efforts to keep the Service available and stable.
To request a refund, contact:
📩 support@nexapp-studio.com
Include:
full name
email used for the subscription
payment date
transaction reference (if available)
reason for the request
Refund requests are typically reviewed within:
⏳ 3–7 business days
Approved refunds will be processed to the original payment method.
If you have questions regarding this policy, please contact:
Vintage Films — Billing Support
Email: support@nexapp-studio.com